Our Service

A considered way to plan a visit

A memorable visit begins with a practical decision: how to arrange it. Casa-Giulietta.com brings visitor information and a booking form together, so you can explore the house, consider your plans and make a selection in one place. Our service is operated by Paula Reese, based in Lubbock, Texas, USA.

We are an independent booking service. We are not the museum authority or its official ticket office. Understanding that distinction helps you make an informed choice about the convenience you want, the price you pay and who to contact about your order.

Transparency begins with our role

Our work concerns the information and booking assistance offered on this website. The museum remains responsible for its spaces, operations and admission decisions. We do not describe our service as official, and our booking fee does not create an affiliation with the venue.

You can consider purchasing admission directly from the venue without our independent agency service fee. Our option is for visitors who value having the planning information, booking selection and a contact for their order brought together. The choice should be yours, made with a clear understanding of the difference.

Fair pricing means seeing the whole decision

Our offered price includes admission and our booking service fee. When comparing options, compare the final amount and the service included, rather than assuming that every ticket website offers the same thing. The total for your actual selection is shown in the booking form; it is the figure to review before submitting.

We do not promise to be the cheapest way to enter the house. Fair pricing, in our view, means describing the service honestly and allowing you to judge whether its convenience is worth the cost. If you are unsure what a selection covers, contact us before making an order. Do not rely on an old article or a price remembered from an earlier visit.

Market knowledge that helps you prepare

Useful market knowledge is practical: understanding what a booking represents, how visitor categories affect a selection, where to find arrival information and which questions are best directed to the venue. Our visitor guides organise those questions so that the planning process feels manageable.

Our cultural pages provide a different kind of context. Heritage introduces the architectural details; Building Verona connects rooms and architecture to the city around them; the Timeline places the house within a longer history. The Research page identifies sources and explains how we distinguish documented facts from interpretation. These resources help you arrive curious and prepared, without suggesting that we control the visitor experience.

A booking you can review

The booking form lets you choose the available service, visitors, date and time, then enter the details needed for your reservation. Take a moment to check names, contact information and the final selection. A carefully reviewed order is easier to follow up than an order based on an assumption.

Keep your reference and read the instructions associated with your booking. The venue's admission conditions still apply. Our service does not imply priority over other visitors, permission to bypass checks or access to rooms that are closed.

Safety through sensible information habits

For booking support, use the contact details published on this website. Include a booking reference and a short description of the issue. Never send a password, a full card number or a card security code in an email. If a payment attempt has an uncertain outcome, check its status before repeating it.

Safety also involves preparation for the day itself. Plan your route, keep your booking instructions accessible and follow directions given by venue staff. If you have a particular access requirement, ask before booking so you can decide using relevant information. An online description cannot replace the venue's assessment of its current facilities.

Trust includes a clear point of contact

You should be able to identify the business behind an online service. Our operator is Paula Reese, Lubbock, TX 79416, USA. Booking enquiries can be sent to booking@casa-giulietta.com.

For an existing order, include the reference and explain what you need checked. For a question before booking, describe the service or visitor requirement you are considering. A reference and a clear description help the team identify the order and understand your question.

Read, compare, then choose

Our service is an option for planning a visit with context and a defined point of contact. Explore the visitor information, read the service and legal documents in the footer, and decide whether this independent option suits your plans. Specific cancellation questions are covered on the Refund Policy page linked there.

If something in our information is unclear, ask us. Clarity is part of the value we aim to provide, from the first page you read to the details of the order you review.