Author: Erik

Privacy Policy

At casa-guilietta.com, operated by Paula Reese (“we”, “us”, or “our”), protecting your personal data and maintaining strict transparency is a core priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and utilize our third-party ticket booking and management services.

1. What Personal Data We Collect
We may collect and process the following categories of data when you interact with our platform:

• Identity and Contact Data: Full name, email address, and phone number provided during the reservation process.
• Payment and Transaction Data: Details regarding payments made through our secure third-party billing providers. Please note: Your complete credit or debit card details are processed directly and securely via encrypted protocols by our payment processor (such as Stripe). We do not store your raw payment details on our infrastructure.
• Technical and Usage Data: Internet Protocol (IP) addresses, browser type and version, time zone settings, operating system, and data regarding how you navigate and interact with our website.
• Consent Preferences: Your explicit preferences regarding cookies, privacy settings, and communication permissions.

2. Why We Collect and Use This Data
We utilize the collected information strictly for legitimate business and operational purposes, including:

• Service Fulfillment: To act as your authorized agent to process, secure, and deliver your entry tickets from official channels.
• Customer Support: To communicate transactional updates, transmit your digital e-tickets, and respond to your inquiries.
• Security and Fraud Prevention: To verify transactions, prevent unauthorized activities, monitor for chargebacks, and protect the integrity of our platform.
• Platform Optimization: To analyze website traffic, monitor conversion patterns, and improve user interface performance using analytics tools (such as Google Analytics).

3. Legal Basis for Data Processing
We process your personal information strictly under the following legal frameworks:

• Contractual Necessity: Processing is required to execute the booking management service you have explicitly requested and purchased.
• Consent: You have granted explicit permission for data utilization (such as accepting performance or analytical cookies).
• Legitimate Interests: Processing is necessary to protect our platform from fraudulent transactions, ensure network security, and optimize our advertising campaigns.

4. Data Retention and Security

• Retention Period: We retain your transactional and contact information only as long as necessary to fulfill your booking requests, provide customer care, address potential chargebacks, or comply with mandatory tax, accounting, and legal reporting obligations.
• Security Measures: We implement industry-standard technical security protocols to shield your personal data from unauthorized access, loss, alteration, or disclosure.

5. Your Data Protection Rights
Depending on your regional jurisdiction (including protections under regulations such as the GDPR or relevant US state laws), you hold specific rights regarding your personal information. See Your Data Protection Rights below for a full list.

Opt-Out Choices and Cookie Management
You can opt out of certain data collection and tracking at any time:

• Cookies and Tracking Technologies: Most browsers allow you to control cookies through their settings (e.g., block or delete cookies). You can also use browser extensions or tools like cookie preference managers. Note that disabling essential cookies may affect site functionality. For analytics and performance cookies (e.g., Google Analytics), you can opt out via your browser settings or third-party tools where available.
• Marketing Emails: You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email we send, or by contacting us at booking@casa-guilietta.com.
• Analytics Tracking: You may withdraw consent for non-essential analytics by adjusting your cookie preferences or browser settings. We honor opt-out signals where technically feasible.

6. Third-Party Disclosures
We do not sell, rent, or trade your personal information to outside marketers. Data is shared exclusively with critical third-party infrastructure components necessary to complete your service, including:

• Fully compliant, encrypted payment gateways (e.g., Stripe).
• Automated transactional email deployment servers to ensure delivery of your digital QR code tickets.
• Legal, regulatory, or administrative authorities when strictly required by enforceable laws.

6b) Your Data Protection Rights
Depending on your regional jurisdiction (including protections under the GDPR for EU/UK visitors and the CCPA (as amended by CPRA) for California residents), you hold specific rights regarding your personal information. These include:

• The right to request access to and a copy of your stored data.
• The right to request rectification (correction) of inaccurate data or completion of incomplete data.
• The right to request deletion (erasure) of your records, subject to legal retention obligations.
• The right to object to or restrict specific types of data processing.
• The right to withdraw your consent at any time for consent-based processing (e.g., certain cookies or marketing).
• For GDPR (EU/UK): Additional rights such as data portability and the right to lodge a complaint with a supervisory authority (e.g., your local data protection authority).
• For CCPA (California residents): Rights to know what personal information is collected/used/shared, opt out of sale/sharing (if applicable), correct inaccuracies, and non-discrimination for exercising these rights.

To exercise any of these rights, please submit a verifiable request to our dedicated privacy contact: booking@casa-guilietta.com. We will respond within applicable timeframes (typically 30 days for GDPR, 45 days for CCPA, with possible extensions). We may ask for verification of your identity before processing the request.

7. Privacy and Support Inquiries
To exercise any of your data protection rights, request information deletion, or submit questions regarding our operational privacy standards, please contact our designated privacy representative directly:

• Business Operator: Paula Reese
• Physical Address: Lubbock, TX 79416, USA
• Dedicated Contact Email: booking@casa-guilietta.com

8. This Privacy Policy shall be governed by and construed in accordance with the laws of the State of Texas, United States of America.

Terms of Service

Welcome to casa-guilietta.com (the “Site”). These Terms of Service (“Terms”) govern your purchase and use of booking management and ticket facilitation services through our Site.
By purchasing a service or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Important Disclosure & Third-Party Status

• Independent Agency: casa-guilietta.com is an independent online booking management platform facilitatation service operated by Paula Reese, located at Lubbock, TX 79416, USA.
• Non-Affiliation: We are NOT the official ticket box office, nor are we affiliated with, authorized by, sponsored by, or in any way officially connected to the Fondation Pierre Bergé – Yves Saint Laurent or the Jardin Majorelle management.
• Official Alternative: You are expressly advised that official entry tickets to the venue can be purchased directly from the official operator’s website without paying our agency facilitation and service fees.

2. Scope of Service & Ticket Facilitation

• Our Service: When you place an order on our Site, you are appointing us as your authorized agent to secure entrance tickets from the official venue operator on your behalf. Our service includes reservation logistics, customer support, and booking management.
• Ticket Delivery: Upon successful procurement, tickets are delivered to your designated email address as digital e-tickets (QR codes). You must present these QR codes on your mobile device or via printed copy at the venue entrance.
• Time Slots: Selection of preferred dates and time slots on our platform helps our agency organize booking fulfillment. The final entry window is strictly subject to the availability determined by the official venue operator.

3. Pricing, Fees, and Transparency

• Price Composition: All prices listed on this Site are shown in Euros (€) and represent the total cost of the service. This total includes the face-value price of the official admission ticket plus a distinct agency convenience, processing, and facilitation fee charged by Paula Reese.
• Itemized Costs: A breakdown of the official ticket costs and our agency fees is provided during the booking process or upon receipt of your final invoice.
• Secure Payments: Payments are processed securely via our authorized third-party payment gateways (including Stripe). We do not store full credit or debit card details on our servers.

4. Cancellation, Refunds, and Changes

• All Sales Final: Because entry tickets procured from the official channels are strictly personalized and time-locked, all bookings facilitated through our Site are non-refundable, non-changeable, and non-transferable.
• No-Refund Situations: No refunds or credits will be issued for change of mind, personal travel disruptions, inclement weather, or failure to arrive at the venue at your designated time slot.
• Force Majeure & Closures: In the rare event that the venue is fully closed by its management due to maintenance, force majeure, or security issues on your scheduled date, our support team will review your booking to facilitate a rescheduled slot or a full refund of all fees and charges.
• Validated technical errors originating from our platform or website.

5. Venue Entry Conditions & Compliance

• Adherence to Venue Rules: Visitors must strictly comply with all official rules, safety guidelines, and security protocols enforced by the venue operator (including bag size limitations and photography restrictions).
• Denial of Entry: We act solely as a ticket facilitation agency and accept no liability if you are denied entry to the venue by local staff due to late arrival, lack of valid identification, or violation of venue conduct rules.

6. Limitation of Liability & Governing Law

• Limitation of Liability: To the maximum extent permitted by applicable law, Paula Reese shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your travel itinerary or your visit to the venue. Our maximum liability is strictly limited to the amount paid for our services.
• Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States of America, without regard to its conflict of law principles.

7. Business Identity & Contact Information
For any inquiries regarding these Terms, your booking status, or to request an itemized receipt, please contact our support team directly:

• Business Entity Name: Paula Reese
• Physical Address: Lubbock, TX 79416, USA
• Customer Support Email: booking@casa-guilietta.com

This Payment Policy explains how payments are processed on casa-guilietta.com.

8. Accepted Payment Methods

We accept the following secure payment methods:

• Credit / Debit Cards: Visa, Mastercard, American Express, Discover, and most international cards
• Stripe – Our primary payment processor (secure checkout)
• Digital Wallets: Apple Pay, Google Pay (where available)
• Other: PayPal (in supported regions)

All payments are processed in Euros (€).

Secure Payment Processing

• All transactions are handled securely through Stripe, a leading PCI-DSS compliant payment processor.
• We do not store your full credit card details on our servers.
• Your payment information is encrypted and transmitted securely using SSL/TLS technology.

Payment Confirmation

• Once your payment is successfully processed, you will receive an order confirmation email with your e-ticket(s).
• If your payment is declined, you will be notified immediately. Please check with your bank or card issuer if you experience issues.

Currency & Pricing
All prices displayed on the website are in Euros (€) and include the official ticket face value plus our service/facilitation fee. The total amount is clearly shown before you complete your purchase.

Refunds
For information about refunds and cancellations, please see our Refund Policy.

Contact Us
If you have any questions about a payment or transaction, please contact us at: booking@casa-guilietta.com

Payment Policy
Effective Date: July 15, 2026

This Payment Policy explains how payments are processed on casa-guilietta.com.

Accepted Payment Methods
We accept the following secure payment methods:

• Credit / Debit Cards: Visa, Mastercard, American Express, Discover, and most international cards
• Stripe – Our primary payment processor (secure checkout)
• Digital Wallets: Apple Pay, Google Pay (where available)
• Other: PayPal (in supported regions)

All payments are processed in Euros (€).

Secure Payment Processing

• All transactions are handled securely through Stripe, a leading PCI-DSS compliant payment processor.
• We do not store your full credit card details on our servers.
• Your payment information is encrypted and transmitted securely using SSL/TLS technology.

Payment Confirmation

• Once your payment is successfully processed, you will receive an order confirmation email with your e-ticket(s).
• If your payment is declined, you will be notified immediately. Please check with your bank or card issuer if you experience issues.

Currency & Pricing
All prices displayed on the website are in Euros (€) and include the official ticket face value plus our service/facilitation fee. The total amount is clearly shown before you complete your purchase.

Refunds
For information about refunds and cancellations, please see our Refund Policy.

Contact Us
If you have any questions about a payment or transaction, please contact us at: booking@casa-guilietta.com

The information provided by Paula Reese (“we,” “us,” or “our”) on https://casa-guilietta.com (the “Site”) is for general informational and educational purposes only. All information on the Site is provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

1. Introduction

Ticket Availability
Tickets are sold strictly subject to availability. We do not guarantee that any particular ticket, date, time slot, or quantity will be available. Availability is controlled by the attraction or its official supplier and may change or be withdrawn at any time without notice. Completion of a purchase does not create any guaranteed right of entry if the supplier later cancels, restricts, or modifies the booking.

Pricing
All prices displayed on the Site are subject to change without prior notice. The price that applies is the one shown at the moment your order is confirmed and payment is processed. We reserve the right to correct pricing errors, and in such cases we may cancel the order and issue a full refund.

2. External Links Disclaimer
The Site may contain links to third-party websites or content belonging to or originating from third parties (including the official Jardin Majorelle website and related attractions). Such external links are provided for convenience only and are not investigated, monitored, or checked for accuracy or reliability by us. We do not warrant, endorse, guarantee, or assume responsibility for the accuracy or reliability of any information offered by third-party websites linked through the Site.

3. Product & Service Disclaimer
We make every effort to display and describe our ticket booking services accurately. However, we do not guarantee that product descriptions, images, pricing, availability, or other content on the Site are complete, reliable, current, or error-free. All services are provided “as is” and “as available” without warranties of any kind.

Important Note: We are an independent booking platform and not the official ticket office of Jardin Majorelle. Official tickets are available directly from the venue at tickets.jardinmajorelle.com.

4. Limitation of Liability
Under no circumstance shall we be held liable for any loss or damage of any kind incurred as a result of the use of the Site or reliance on any information provided on the Site. Your use of the Site and your reliance on any information is solely at your own risk.

5. Updates
We reserve the right to update, change, or remove content on the Site at any time without prior notice. It is your responsibility to review this Disclaimer periodically for any updates.

If you have questions about this Disclaimer, please contact us at:

• Email: booking@casa-guilietta.com

Cookie Policy
Effective Date: July 09, 2026

This Cookie Policy explains how casa-guilietta.com (the “Site”), operated by Paula Reese, utilizes cookies and similar tracking technologies to enhance your user experience, ensure transactional security, and optimize our third-party ticket booking facilitation services. By continuing to browse our Site, you acknowledge and consent to our deployment of cookies in accordance with the terms outlined below.

1. What Are Cookies and Tracking Technologies?
Cookies are small data text files placed on your device (computer, smartphone, or tablet) when you visit a website. They serve multiple operational purposes, such as recalling user preferences, maintaining security protocols, tracking shopping carts during ticket processing, and providing anonymous performance data.

In addition to standard cookies, we may utilize tracking pixels (such as the Meta Pixel or Google Analytics tracking codes) to analyze user interaction trends and measure the efficiency of our advertising campaigns.

2. Categories of Cookies We Utilize
We group the cookies deployed on our platform into the following distinct categories:

• Strictly Necessary / Essential Cookies: These cookies are fundamental to the operation of our platform. They enable secure checkout processes, allow our system to remember your selected reservation dates/times in your cart, and prevent fraudulent activity. These cookies cannot be deactivated as the Site cannot function properly without them.
• Functional Cookies: These cookies recognize you upon your return to our platform, allowing us to maintain customized elements such as preferred language variations, regional currencies, and tailored itinerary preferences.
• Performance & Analytical Cookies: We use services such as Google Analytics to collect aggregate, anonymous data regarding how visitors navigate our site, which pages generate the highest traffic, and where technical friction occurs. This data allows us to systematically improve our platform’s user interface.
• Marketing & Advertising Cookies: Deployed to track browsing behavior across digital platforms, these cookies allow us or our advertising partners to serve relevant, targeted promotional campaigns on external networks and evaluate the precise return on investment (ROI) of our digital marketing.

3. Deployed Third-Party Cookies
Because our business model operates as an independent travel agency leveraging external secure web architecture, third-party companies place tracking infrastructure on our Site, including:

• Payment Gateways: Standard, highly secure processors (such as Stripe) utilize functional cookies to detect fraud, execute transactions safely, and manage multi-currency checkout sequences.
• Analytical Engines: Google Analytics tracking tags are embedded to evaluate user interaction signals, which is vital for maintaining compliance with Google Ads quality scoring guidelines.

4. Managing Your Cookie Preferences
You retain absolute control over how tracking technologies interact with your personal hardware. You may adjust your preferences using the following channels:

• Browser Configuration: You can configure your internet browser (Google Chrome, Apple Safari, Mozilla Firefox, etc.) to reject all third-party cookies or alert you when a cookie is being transmitted.
• Consent Mechanisms: When accessing our platform, you may utilize our cookie preference banner to manually opt-in or opt-out of optional analytical or marketing tracking systems.

Operational Warning: Deactivating essential or functional cookies may disrupt our secure booking engine, preventing our site from processing your ticket facilitation orders or securely completing payments via Stripe.

5. Revision History and Updates
We reserve the administrative right to amend this Cookie Policy at our discretion to align with changing regional privacy legislation or updates to our ad tech infrastructure. Any changes will be made live on this URL immediately with an updated “Effective Date.”

6. Legal Business Identity & Contact Channels
For any legal or technical inquiries regarding data tracking infrastructure, cookies, or tracking mechanics used by our agency, please reach out to our primary business office:

• Business Operator Identity: Paula Reese
• Corporate Headquarter Address: Lubbock, Texas 79416, USA
• Dedicated Administrative Email: booking@casa-guilietta.com

Refund & Cancellation Policy
Effective Date: July 15, 2026

Thank you for using the third-party booking management and ticket facilitation services of casa-guilietta.com (the “Site”), operated by Paula Reese. Because our service involves securing personalized, capacity-restricted, and strictly timed entry slots from official venue channels on your behalf, we maintain a clear and transparent policy regarding cancellations and refunds.

1. General Cancellation & Refund Policy
All bookings are non-refundable and non-cancellable once the order has been processed and the tickets have been allocated.

After Processing: No cancellations or refunds are possible for customer-initiated requests (change of plans, incorrect dates selected, travel delays, etc.).

How to Request Cancellation: Email booking@casa-guilietta.com with your booking reference number as soon as possible. We will review and respond promptly.

2. Limited Exceptions for Refunds
Refund requests are reviewed on a case-by-case basis and are approved in their full respective amount only in the following situations:

• Official venue closure on your scheduled date (maintenance, weather, or operational halt announced by the venue).
• Force Majeure events (government restrictions, natural disasters, etc.) that make the visit impossible.
• Validated technical errors originating from our platform.

In the event that a ticket issued through our platform is refused entry by venue staff and the refusal is confirmed in writing by the venue, we will issue a full refund of all fees paid.

The above permit full refunds of all fees and charges.

Refund Processing Time: Once a refund is approved, our team typically processes it within 3–5 business days. The funds will then appear in your account according to your bank or payment provider’s standard timeline (usually 10–14 business days total). All approved refunds are issued to the original payment method used at checkout.

3. Non-Refundable Items & Exclusions
The following are non-refundable under all circumstances:

• Bookings where the customer selected the wrong date or time
• No-shows or late arrivals
• Change of mind or personal schedule changes
• Tickets already issued or allocated by the venue
• Partial refunds for unused portions of a booking

4. Platform-Side Booking Errors
If a confirmed booking contains an incorrect date or time due to a system error on our platform, we will:

• Contact you immediately upon discovery.
• Offer to correct the booking at no extra cost, or
• Issue a full refund if correction is not possible.

Please report any suspected errors as soon as you receive your confirmation.

5. Chargebacks & Payment Disputes
We are committed to resolving any issues professionally and fairly. If you experience a problem with your booking, we strongly encourage you to contact our support team first at booking@casa-guilietta.com so we can assist you directly. We handle all disputes in good faith and in accordance with applicable laws.

6. Contact Information
For any refund, cancellation, or dispute-related questions, please email:
booking@casa-guilietta.com

Business Name: Paula Reese
Address: Lubbock, Texas 79416, USA